RMV customer support

The Transdev Vertrieb GmbH operates ticket machines for the Rhein-Main-Verkehrsverbund. Disturbances of the RMV ticket machines can be communicated to our customer support as follows:

  • By phone: 0395 4308417
  • By e-mail
  • Via the following form:

Please describe the purchasing process as detailed as possible. In case of missing change we kindly ask you to include the ticket price and the inserted money / coins and if you received either not enough or no change. The number of the ticket vending machine can be found on the right hand side of the ticket vending machine.

In case of a refund we ask you to include your IBAN and BIC so that we can transfer the possible refund as fast as possible.